FAQ – Different MHP

Frequently Asked Questions

Where is Different MHP available?

Different MHP, PC is available to all residents or individuals that are located in North Carolina. Due to telehealth licensing laws, we are only able to provide care if you are located in North Carolina at the time of visit. We cannot care for you if you have a current address outside of N. Carolina.

How will I get my prescriptions?

Once you see a provider and if prescription medications are prescribed, they will be sent during or at the end of the visit. They are sent electronically, so there is no need to have a paper prescription. You have the right to choose any pharmacy you wish, including mail order pharmacies like Amazon.

What if I cannot afford my medication?

Medication can be very expensive. Here at Different MHP, our priority is to make treatment accessible including lowest cost. In many cases, your provider will provide you with a co-pay card or suggest a drug discount card. Our staff is also very knowledge and will help you apply for support for free medication through patient assistance programs. Don’t be afraid to contact your provider through the patient portal if you are having trouble accessing your medications. We are here to help.

How do I contact my provider?

The fastest way to contact your provider is to do so through the patient portal. These messages are secure, including your personal health information. You may also call 844-325-4647 and leave a message with your name, date of birth, best contact number and a good call back time and a provider will call you back. We strive to answer all calls the same business day.

How is routine labwork done?

If labs are needed your provider will discuss with you what and why the tests are being ordered. Routine labs can often be obtained at your local lab of your choice (e.g Labcorp, Quest Diagnostics, Any Lab Test Now). We recommend checking with your insurance company if there is a preferred lab network you may need to use. Often times these lab tests will be blood or urine tests. Once the results are back, your provider will securely message you in the patient portal.

How fast can I get an appointment?

Different MHP strives to offer new patient appointments in less than 3 business days. In many cases we have appointments available within 24 hours or less. If you do not see an appointment that works for you, please call 844-325-4647. Depending on availability of the providers we may be able to offer appointments after 5pm EST and/or weekends.

What is included in the monthly subscription plan?

60 minute Initial psychiatric evaluation and consultation with a psychiatric nurse practitioner.
30 minute visits twice monthly medication management visits with counseling/therapy if needed with a psychiatric nurse practitioner.Depending on the individual needs your provider and you may elect to have monthly, bi-monthly or appointments every 3 months depending on your current symptoms and treatment plan.

Generally in the first month you can expect your provider to recommend a total of 2-3 visits including your initial 60 minute psychiatric evaluation and consultation.

Do you offer suboxone?

At this time we do not offer suboxone, however, depending on the provider’s clinical judgment other medicated assisted treatment for substance abuse disorders may be written such as Naltrexone as well as harm reduction medication like Naloxone. We can also facilitate assistance with obtaining long acting injectable, Vivitrol for treatment of alcohol and opiate use disorder in adults.

Can I keep my current therapist?

Yes! You can keep your current therapist and see a provider for medication management only at Different MHP. We welcome and encourage active coordination of care between external therapists and our providers here at Different MHP.

Who is Different for?

Different MHP is available to people who:

Are 18 and over
Live within our operating regions/states
Believe that are having symptoms of conditions we treat
Have the ability to use video chat services (e.g laptop or computer with webcam, smart phone like iPhone or Android or tablet with front facing camera).

How and when can I contact Different MHP?

You may reach out to us through any of the following points of contact:

Email: help@differentmhp.com
Call: 844-325-4647

For the fastest service you can message your provider directly on the patient portal.

Questions about medications, refills, side effects and other clinical needs may require additional time or a formal appointment depending on the concern.

We are available Monday – Friday 8am – 5pm.

What ages do you treat?

Current providers at Different MHP treat ages 18 years and older. Our providers specialize in young adults, adults and geriatric or aging population.

What can a psychiatric nurse practitioner do?

Psychiatric mental health nurse practitioners (PMHNPs) serve in a variety of settings to diagnose and treat mental health conditions such as depression, bipolar disorder, anxiety disorders, ADHD, PTSD and schizophrenia. PMHNP’s often provide patient education as well as therapy or counseling to patients with mental health or psychiatric disorders.

At Different MHP our psychiatric nurse practitioners provide treatment for mental health conditions with prescription medications, counseling and education, along with a close look at holistic methods of managing mental health symptoms including nutrition and physical activity.

Do you offer controlled substances like adderall or xanax?

The providers at Different MHP use their clinical judgment to develop a personalized and individualized treatment plan. We require all psychiatric nurse practitioners to hold a valid DEA license and undergo appropriate training.

Each individual treatment plan is personalized, we cannot guarantee that a controlled medication will be prescribed. Controlled medications may require additional measures to prevent abuse and/or diversion of the medication to and including random pill counts and urine drug screens.

The prescribers at Different MHP are bound by certain rules and regulations from the U.S Federal government – currently the DEA has issued a temporary rule extending controlled substance prescribing flexibilities via telehealth through December 2024 to continue to waive the requirements for “in person” and “face to face” visit to obtain controlled substances at this time. We will continue to monitor the evolving regulatory landscape to ensure excellent access and treatment to treatment.

Do you take health insurance?

Currently we are out of network with insurance companies, including medicaid and medicare. We are unable to provide services for self pay patients covered under state Medicaid or any Medicare plans at this time.

What should I expect out of my first appointment?

You will meet with your board certified psychiatric nurse practitioner for approximately 60 minutes. The initial appointment is to review how you are feeling, how we can help, and review your individual goals and what recovery and wellness mean for you. If you don’t know all the answers, don’t worry! At the end of the appointment you should expect a discussion of diagnosis, treatment plan including medications, therapy, discussion of diet and physical activity levels. Your provider may also order urine, saliva or blood tests to guide diagnosis, treatment and for safety of the treatment plan. You should also expect a follow up appointment to be scheduled in 2-4 weeks depending on the individual.

What is the patient portal?

The patient portal is a secure way to communicate and message your provider and support staff. You can also view any notes, patient education as well as schedule and request appointments. We kindly ask everyone to register for the patient portal prior to their first appointment. You can access the patient portal anytime from our website or through this patient portal link.

Do you treat ADHD?

Yes, our board certified psychiatric nurse practitioners are trained in making a clinical diagnosis of ADHD as well as offering individualized treatment plan incorporating prescription medication and holistic treatments.

How do I cancel my subscription?

We recommend discussing your treatment plan with your provider before canceling your treatment. Stopping medication suddenly could lead to severe health problems. We encourage you to contact your provider during an appointment or through the patient portal so that a discharge plan can be made. You can also call 844-325-4647 to request cancellation of your subscription.

What if I lose my health care coverage?

Please send your provider a message through the patient portal or call 844-325-4647 to update your status.

You may be eligible to apply through www.healthcare.gov to enroll in health insurance if you qualify for special enrollment period.

You will have the option to enroll in our monthly subscription program which you can cancel at any time. You can learn more about our subscription program here.

What if I need to cancel an appointment?

You can request a cancellation and a new appointment by e-mailing help@differentmhp.com or by sending a message to your staff in the patient portal.

My pharmacy says my medication “isn’t covered” or needs “prior authorization”

The staff at Different MHP and your provider strive to complete prior authorization requests the same day. Once prior authorization is completed by our office, it is send to your insurance company for review. This can take several business days for them to review. If a prior authorization is denied, it may take up to 30 business days for an appeal. If you encounter a delay of 3 days or more accessing and picking up your medication please message your provider directly via the patient portal or by calling 844-325-4647 to leave a message.

Do you offer therapy?

We offer psychotherapy delivered to you by your medication management provider. In some cases we may need to refer you more frequent or higher level of care. We do not offer stand alone therapy. You are able to participate in our program and keep your current therapist.

What states do you serve?

Currently, Different MHP providers serve individuals 18 years and older in North Carolina.

What should I do if I’m in a crisis?

If this is an emergency, call 911 OR the suicide prevention hotline at 988. The suicide prevention hotline offers 24-hour support and can be called from anywhere in the U.S. If you don’t feel like you are in immediate danger, but need guidance regarding your medication, please reach out to your Different MHP provider via patient portal.

*If we ever have reason to believe you intend to hurt yourself or others, we may need to share information with your emergency contact in line with established safety protocols.

How do I schedule a follow up visit?

Generally, your provider will offer you a date and time at the conclusion of your office visit. If you need an additional appointment or a sooner appointment than your currently scheduled appointment you may contact Different MHP on the patient portal, by phone or email.

How do I reschedule a visit?

You may cancel and reschedule follow up visits by logging into the patient portal.

To cancel and/or reschedule an initial psychiatric evaluation and consultation appointment please refer to the automated e-mail.

How do I get my long acting injectable medication?

Depending on your individual needs, your provider my write a prescription for a long acting injectable. Currently, there are options for long acting injectable medications to treat Bipolar I disorder, schizophrenia, schizoaffective disorder and for alcohol and opiate use disorder.

Our team at Different MHP will coordinate with a local pharmacy or in some cases, a primary care doctor’s office for a nurse or pharmacist to administer you or your loved ones medication locally and as close by as possible.

How long are appointments?

Your initial psychiatric evaluation and consult is scheduled for 60 minutes. Our follow up visits are scheduled for 30 minutes, where your psychiatric nurse practitioner will review progress and satisfaction with the treatment plan and typically offer psychotherapy or counseling during the session.

Why Wait?

Don’t wait to start achieving your mental health goals. The sooner you start, the sooner you can discover better habits – and enjoy better results. Get started for free today!

This content does not provide medical advice. It is intended for information purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. If you think you may have a medical or psychiatric emergency call 911. Call 988 for the National Suicide Prevention Hotline. Text HOME to 741-741 if you are in a crisis or chat via webpage or Whatsapp.

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